About This Role
The Customer Support Representative serves as the first point of contact for users, assisting with inquiries, booking issues, account support, payment concerns, service complaints, and general platform guidance. The ideal candidate is patient, professional, solution-oriented, and passionate about delivering excellent customer experiences
Responsibilities
- Key Responsibilities
- ## Customer Assistance
- * Respond to customer inquiries via phone, email, live chat, WhatsApp, and social media.
- * Provide accurate information about services, bookings, payments, and platform policies.
- * Guide customers through the booking process.
- * Assist users with account creation and profile management.
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- ## Provider Support
- * Support artisans and service providers with onboarding and account setup.
- * Assist providers with booking issues and payment inquiries.
- * Help providers understand platform policies and procedures.
- * Escalate technical issues when necessary.
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- ## Complaint Resolution
- * Receive and document customer complaints.
- * Investigate service-related issues.
- * Coordinate with operations and verification teams to resolve disputes.
Requirements
- Excellent communication skills
- * Basic computer knowledge
- * Strong problem-solving ability
- * Customer-focused mindset
- * Ability to work independently and as part of a team
Benefits
- Compensation & Benefits (Example)
- * Competitive Salary
- * Performance Bonuses
- * Training & Development
- * Career Advancement Opportunities
- * Flexible Work Options (where applicable)
- * Paid Leave
- * Health Benefits (based on company policy)